Zendesk for AI workflows
Zendesk is a common home for tickets and macros—AI should augment agents, not fight the taxonomy you already built.
Official vendor: zendesk.com
Why Zendesk + Aristral
We ground suggestions in macro libraries and help centre articles, route with intent labels, and log model-assisted replies for QA sampling.
What we build with Zendesk
Auto-classify inbound tickets by intent (billing, technical, account) using a fine-tuned classifier, then apply the right macro and route to the correct team.
Surface the three most relevant help centre articles and a draft reply whenever an agent opens a ticket — reducing average handle time without removing human judgement.
Build a QA sampling pipeline that flags model-assisted replies for supervisor review on a 10% sample, logging outcomes to improve future suggestions.